This is an important document that provides detailed factual information for politicians who are motivated to be representatives of all of their constituents and managers at all levels in public sector agencies tasked with delivering effective services and information to EVERY member of the community seeking knowledge or access to a service.
The current and emerging technologies provide public sector managers with both challenges and opportunities to produce highly cost effective, client focused solutions that can be accessed by all, regardless of their sophistication in the use of technology.
The document also provides senior decision makers with how innovations can emerge from any community and that concepts such as co-design can be potent and high value alternative to the current approaches favoured by timid managers that produce spectacular cost over runs and failures with millions of taxpayers’ dollars wasted to fund the lifestyles of the various suits ( commonly carrying bags constructed from carpet material) that populate the diaries of senior public sector managers.
Co-design exercises, overseen by senior managers are a better pathway to the effective use of powerful technologies that the current rampant use of expensive consultantware of dubious efficacy.
The author also exposes a fundamental fact that innovation can be bottom up rather than the top down approaches that are burdened by cumbersome bureaucratic overheads that lack agility and will discourage real innovation.
This work also documents the fact that public sector needs can drive innovative communities to solutions that can stimulate the SME IT sector to thrive and build a vibrant indigenous technology sector. NADIA has left our shores and is evolving overseas. Shame on the managers who stopped it, and stifled local innovation.
The book also provides insight into the failed approach to IT driven by a central agency under the wing of the Department of Finance which has held this responsibility for over 20 years with multiple precursor agencies to the Digital Transformation Agency wasting billions of dollars on failed whole of government pipe dreams.
Hopefully the well documented abrupt termination of the NADIA project will stimulate some senior managers to understand the failure by the Services Australia managers to recognise the merits of NADIA and look to embracing the approach that this project team used. That is that bottom up innovation founded on co-design exercises with the community has significant potential to assist the department make effective use of its staff and the technologies available to it.
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Frances W.
AI Lessons from a Different Perspective
Reviewed in the United States on 6 March 2024Verified Purchase
